Overview:
Outpatient Services are the frontline of hospital care, enabling patients to consult with doctors, undergo investigations, and receive treatment without needing hospital admission. These services are structured to provide specialized and general healthcare in an efficient and accessible way.
Key Features:
General OPD: Managed by general practitioners who address common illnesses, routine health concerns, and referrals to specialists.
Specialty OPDs: Dedicated to disciplines such as Cardiology, Gastroenterology, Orthopedics, Neurology, Pediatrics, Dermatology, ENT, etc.
Diagnostic Support: On-site laboratory, radiology (X-rays, ultrasound, CT/MRI), and ECG services make it easier for patients to complete their investigations promptly.
Day Care Procedures: Minor surgeries or medical procedures such as dressings, injections, endoscopies, and infusions are done under observation without requiring overnight stay.
Process Flow:
Registration and appointment scheduling
Consultation with the doctor
Investigations or tests (if required)
Diagnosis and prescription
Follow-up care and next appointment
Benefits:
Time-saving and cost-effective
Structured appointment systems reduce wait times
Prevents unnecessary hospital admissions
Provides continuity of care through follow-ups
Patient-centric Features:
Multilingual support staff
EHR (Electronic Health Records) for accurate medical history
SMS/Email reminders for appointments